Complaints scheme

We encourage you to raise complaints with us first by emailing to info@hempishop.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform.

Damage report received shipment

Was the package and its contents (partially) damaged during transport? Please send an email with a description and photos of the damage:

A photo of the entire outside of the package.
A photo of the opened package.
A picture of all types of inner packaging.
A photo of the entire damaged item.
A detail photo of the concrete damage.
A photo of the shipping label on the package.

The valuation of www.hempishop.nl at Webshop Keurmerk customer reviews is 9.4/10 based on 3022 reviews.