Privacy Statement

About our privacy policy
HEMP i SHOP cares a lot about your privacy. We therefore only process data that we need for (improving) our services and treat information collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the HEMP i SHOP website and the services accessed through it. The effective date for the validity of these terms is 19-1-2024, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse, and what rights you have in relation to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact, you will find the contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and to whom the data can be viewed.

Webshop software 
Our online shop is developed with Woocommerce software, we have chosen Dlogic for our web hosting. Personal data you make available to us for the purpose of our services are shared with this party. Dlogic has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Based on the agreement we have concluded with them, Dlogic is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Woocommerce
Our online shop is developed with software from Woocommerce, we host our online shop on an in-house server. We have taken appropriate technical and organisational measures to prevent abuse, loss and corruption of data as much as possible. These security measures include at least the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Dlogic
We purchase web hosting and e-mail services from Dlogic. Dlogic processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata on the use of the services. These are not personal data. Dlogic has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. Dlogic is bound to secrecy under the agreement.

E-mail and mailing lists
Mailerlite
We send our e-mail newsletters using Mailerlite. Mailerlite will never use your name and email address for its own purposes. At the bottom of every e-mail sent automatically via our website, you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data are stored securely by Mailerlite. Mailerlite uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. Mailerlite reserves the right to use your data to further improve its services and to share information with third parties for this purpose.

Payment processors
Cardgate/ Viva Wallet
To handle some or all of the payments in our online shop, we use the platform of Cardgate and Vivawallet. Cardgate and Vivawallet process your name, address and place of residence and your payment details such as your bank account or credit card number. Cardgate and Vivawallet have appropriate technical and organisational measures in place to protect your personal information. Cardgate and Vivawallet reserve the right to use your information to further improve the service and, as part of this, share (anonymised) information with third parties. Cardgate and Vivawallet share personal data and information relating to your financial position with credit reference agencies in the case of an application for a deferred payment (credit facility). All of the above safeguards regarding the protection of your personal data also apply to those parts of Cardgate and Vivawallet's services for which they engage third parties. Cardgate and Vivawallet will not retain your data for longer than permitted under the statutory time limits.

​Billink
The personal and/or business data you provide to HEMP i SHOP in the context of an order using post-payment will be used by us - or by third parties to whom the claims are transferred - for, among other things:
(a) risk analyses and creditworthiness testing to prevent overcrediting
occurrence;
(b) ensuring that communications, administration,
customer relationship management, invoicing and collection of receivables arising from the
retrospective payment service result;
(c) the prevention, detection and combating of fraud or irregularities;
d) Approaching you for (direct) marketing purposes provided this is done within the
frameworks of the General Data Protection Regulation.

For a complete overview of the processing that takes place when paying by post, please refer to the Privacy Statement of your chosen payment provider.

Reviews
Kiyoh
We collect reviews through the platform of Kiyoh. If you leave a review via Kiyoh, you are required to provide your name, place of residence and e-mail address. Kiyoh shares these details with us so that we can link the review to your order. Kiyoh also publishes your name and place of residence on its own website. In some cases, Kiyoh may contact you to explain your review. In the event that we invite you to leave a review, we share your name and e-mail address with Kiyoh. They only use this data for the purpose of inviting you to leave a review. Kiyoh has taken appropriate technical and organisational measures to protect your personal data. Kiyoh reserves the right to use third parties for the purpose of providing the service, for which we have given permission to Kiyoh. All of the above safeguards regarding the protection of your personal data also apply to those parts of Kiyoh's service for which they engage third parties. Kiyoh retains your personal data for as long as you keep the review published on the platform. Kiyoh has appointed a Data Protection Officer, you can find the contact details of this officer on Kiyoh's website.

WebwinkelKeur
We collect reviews through WebwinkelKeur's platform. If you leave a review via WebwinkelKeur, you are required to provide your name, email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you to comment on your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They only use this data for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for which we have given WebwinkelKeur permission. All of the above guarantees regarding the protection of your personal data also apply to those parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics
MyParcel/ PostNL
When you place an order with us, our job is to get your parcel delivered to you. We use the services of MyParcel/ PostNL to carry out the deliveries. This requires us to share your name, address and place of residence details with MyParcel/ PostNL. MyParcel/ PostNL uses this data solely for the purpose of executing the agreement. In the event that MyParcel/ PostNL engages subcontractors, MyParcel/ PostNL will also make your data available to these parties.

Invoicing and accounting
Siel/ Acumulus
For our record keeping and accounting, we use the services of Siel/ Acumulus. We share your name, address and place of residence data and details relating to your order. This data is used to administer sales invoices. For our record keeping and accounting, we use the services of Siel/ Acumulus. We share your name, address and place of residence data and details relating to your order. This data is used to administer sales invoices. Your personal data is transmitted and stored in a protected manner. Siel/ Acumulus is obliged to maintain confidentiality and will treat your data confidentially. Siel/ Acumulus does not use your personal data for purposes other than those described above.

Purpose of data processing
General purpose of processing We use your data exclusively for the purpose of our services. This means that the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you - other than at your request - at a later time, we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data automatically collected by our website are processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations
In appropriate cases, HEMP i SHOP may be obliged by law to share your data in connection with governmental tax or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by law.

Retention periods
We keep your data for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. In accordance with applicable administrative obligations, we must retain invoices containing your (personal) data, which we will therefore retain for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced in response to your instructions.

Your rights
Under applicable Dutch and European law, as a data subject you have certain rights in relation to personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In case you wish to receive the data at another e-mail address or by post, for example, we will ask you to identify yourself. We keep records of completed requests; in the case of forgetting requests, we administer anonymised data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems.
You have the right to complain to the Personal Data Authority at any time if you suspect that we are using your personal data in an inappropriate way.

Right of inspection
You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data with a list of the processors holding this data, indicating the category under which we have stored this data.

Right of rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.

Right to restriction of processing
You always have the right to limit the data we process (or have processed) that relates to your person or can be traced to it. You can make a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right of transferability
You always have the right to have the data we process (or have processed), which relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights
You have the right to object, where appropriate, to the processing of your personal data by or on behalf of HEMP i SHOP. If you object, we will immediately stop data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and then permanently stop processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe it does, please contact our privacy contact.

Cookies

What is a cookie?
What is a cookie? A cookie is a small text file that is sent to your computer when you visit a website. Both this website and other parties may place cookies.

The different types of cookies
This website uses permanent cookies and session cookies.

Persistent cookies: These allow the website to be set specifically to your preferences. For example, to remember your permission to place cookies. This saves you having to keep repeating your preferences, saving you time and making it easier for you to navigate the shop. Permanent cookies can be deleted through your browser settings. This includes functional cookies.

Session cookies: Using a session cookie, we can see which parts of the website you have viewed with this visit. This allows us to adapt the webshop as much as possible to the browsing behaviour of our visitors. These cookies are automatically deleted as soon as you close your browser. This includes tracking cookies, social media cookies and marketing cookies.

For what specific purpose does this website place cookies?
This website places cookies for the following reasons:

Shopping cart (functional): Remembering which products are in your basket. Without this cookie, you cannot order or add products to your basket.

Cookie choice (functional): Remembering whether you have given us permission to set cookies.

Google Analytics (tracking cookie): Measuring how you use the website and how you found us and trying to gain insight into this with reports.

Google AdWords (tracking cookie): Does we measure how you use the website and how you found us. We use this knowledge to improve our AdWords campaigns.

Social media (Social Media cookie): This cookie makes it possible to 'like' social media pages. This button works through code coming from the social media channel itself.

Review sites (marketing cookies): We like to be reviewed by customers. To do this, we use a review site such as Webwinkelkeur. This places cookies for proper operation.

How can I manage or delete cookies?
Usually, cookies can be managed, edited and deleted via your browser. More information on enabling, disabling and deleting cookies can be found in the instructions and/or using your browser's Help function.

Privacy policy changes
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by e-mail.

Contact details
HEMP i SHOP
Raaijmakersstraat 19
4891 NC Rijsbergen
Netherlands
T (076) 889-6849
E info@hempishop.nl

Contact person for privacy matters
Paul Elzerman