Shipping & payment

Ordering
You will receive confirmation as soon as we have received your order at the e-mail address provided. You will then receive another e-mail from us with your track & trace code and invoice.

Shipping within the Netherlands
Shipping is €5.99 per order with an order amount from €0 to €14.99.
Shipping is €4.99 per order with an order amount from €15 to €54.99.
For orders from €55, shipping is Free

Mailbox shipping within the Netherlands
Shipping for a letterbox parcel with track & trace is €3.95 per order. For orders from € 35, shipping is Free

Shipping Belgium
Shipping is €7.50 per order with an order amount from €0 to €14.99.
Shipping is €6.50 per order with an order amount from €15 to €74.99.
For orders from €75, shipping is Free

Shipping Europe
We ship to almost all European countries, see the overview below.

France
Germany
Luxembourg
Denmark
Austria

Shipping based on weight, rate overview 2024 to follow

Spain
Italy
Czech Republic

Shipping based on weight, rate overview 2024 to follow

Sweden
Poland
Hungary
Slovenia
Finland
Ireland
Portugal

Shipping based on weight, rate overview 2024 to follow

EU Other

Shipping based on weight, rate overview 2024 to follow

Track & Trace
When your parcel has been dispatched, you will receive an e-mail with track & trace code to track your parcel.

Delivery time
Order before 4pm and your parcel will be dispatched the same day. PostNL delivers on Monday to Saturday.

We cannot be held responsible for products that get lost if you have indicated on the track & trace that you want the shipment to be deposited near your home such as under the carport, behind the letterbox, in the garden etc. etc.

PostNL Pakjegemak
In the comments section of your order, you can indicate at which PostNL Service point you would like to collect the parcel. Based on postal code, place name or region, PostNL Parcelservice will display the nearest locations, including opening hours. You can choose from around 2,500 PakjeGemak locations. Many of these are open on shopping evenings and weekends. You can track the status of your parcel online 24 hours a day via Track & Trace. You will also be notified via text message and e-mail as soon as the parcel is available at the selected shop location.

Pick up order in Rijsbergen
We used to have a pick-up point in Breda, but unfortunately, due to the Corona crisis, restaurant Loff did not survive. Orders can now be collected in Rijsbergen (near the Belgian border). After placing the order, please take contact on to make an appointment.

Do you know an organic or vegan restaurant/lunchroom in Breda or surroundings? Then of course we would love to hear about it.

Pay safely and easily
To ensure the security of the ordering process, all data - including name, address and bank details - are sent encrypted via a secure connection (SSL). You will recognise the security in the checkout process by the green lock in the address bar.

iDEAL
With iDeal, you pay safely and easily within the familiar environment of your bank.

With AfterPay, you shop first and pay later. Place your order and look forward to receiving it at home. Having trouble paying with Afterpay? Here are some tips!

1. Have you entered your phone number correctly? A 10-digit, valid phone number is required to use AfterPay.
2. Have you provided an account number? Then make sure the format is correct. This means without spaces, dots or other characters.
3. Please make sure your date of birth is entered correctly. We need this to approve your payment with AfterPay.

Still not able to pay with Afterpay? Read all about why paying with AfterPay fails here.

Bank transfer
Transfer the amount, quoting the order number, via your bank's website, by bank transfer form or by phone. Prepayment is safe and does not incur any additional costs. Please allow one to three working days transfer time. Orders are automatically cancelled if your payment is not received within 10 days of the order being placed. Your order will not be shipped until your payment is received.

HEMP I SHOP in Breda
ING bank 5393246
IBAN NL74INGB0005393246
BIC INGBNL2A

SofortBanking
SofortBanking is particularly popular in Germany. But customers from the Netherlands, Belgium, Austria, Switzerland, France, Poland, Spain and Great Britain can also pay safely and quickly this way.

Bancontact / MisterCash
MisterCash allows Belgian account holders to pay securely online using their bank card. Member banks are Dexia, Fortis, ING, FINTRO, KBC, CBC, AXA bank and VDK Spaarbank.

Credit card
We accept various credit cards for payment of your order.

Kiyoh customer reviews
KiyOh is a specialist in customer reviews. We use KiyOh's service to request reviews from you, the customer. Only our customers are allowed to give their opinion. All reviews are published. KiyOh does not edit the reviews. As the customer describes it, it is published.There are now thousands of webshops using KiyOh. KiyOh has built in technical controls to prevent abuse as much as possible. For example, customers are allowed to leave a review once every 3 months. KiyOh monitors the reviews and carries out unannounced checks.

How do you recognise KiyOh?
You will recognise Kiyoh by the logo below. By clicking on it, you can read the reviews of all customers who have completed this.

Webshop Hallmark
Webwinkel Keur is the quality mark that brings more transparency and safety to the online shopping market. Webwinkel Keur ensures that the merchant is assessed fairly and transparently, and you can share your experiences with the merchant. This way, webshops are assessed both by you and by us.

How do you recognise Webwinkel Keur?
You can recognise a member by the following logo which is clickable and links to the member page on WebwinkelKeur: